iM
ilana M
1 reviews | Active since Dec 2016
05 Dec 2016, 10:30
Wrongful account Deduction!
<p>After 15 years of paying the same fee for my Vodacom contract account, I now all of sudden get charged R3000 and already my account is at R1600 on the 5th of December. Completely unacceptable!!! Vodacom And they say they will get back to me after 48hrs!!! Really bad Service from them! Vodacom</p> <p>Here is my 2 Ref No: 1- ********** 6657 / This is for my Itemised Bill. And this Ref is for the wrongful deduction made on my account! 1- ********** 14051 Vodacom</p>
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Vodacom's replyOfficial
05 Dec 2016, 12:14Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2016, 12:14
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,