MM
MODIBE M
1 reviews | Active since Feb 2020
30 May 2022, 11:25
Wrongful Account Arrears and Harassment By Debt Collectors
I had a fibre contract with Vodacom while staying in Centurion Junction Village, when I moved to Die Hoewes they could not move the fibre with me because they have poor coverage. They suggested to terminate the contract without any costs, I would only pay for the router, to my surprise my account is supposedly in "arrears since August" and I am handed to some "Alliance debt Collectors" who have been harassing me.
How *********** are you guys to fail at such a simple task. I'm so mad over this, I would not even suggest this fibre to anyone.
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Replies (2)
Vodacom's replyOfficial
30 May 2022, 12:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 May 2022, 12:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
MODIBE M's updateReviewer Update
23 Jun 2022, 15:14Hi, I have been redirected to contact Subscriber collection which is not replying to my emails. Why can't you liaise with your subscriber team internally to resolve this matter?
I am really not happy with how this is being handled. Your rude "debt collectors" are busy harassing me.
You billed me incorrectly and you need to rectify this, why should I chase after your team for this?
I am really not happy with how this is being handled. Your rude "debt collectors" are busy harassing me.
You billed me incorrectly and you need to rectify this, why should I chase after your team for this?
MM
MODIBE M's update23 Jun 2022, 15:14
Reviewer Update
Hi, I have been redirected to contact Subscriber collection which is not replying to my emails. Why can't you liaise with your subscriber team internally to resolve this matter?
I am really not happy with how this is being handled. Your rude "debt collectors" are busy harassing me.
You billed me incorrectly and you need to rectify this, why should I chase after your team for this?
I am really not happy with how this is being handled. Your rude "debt collectors" are busy harassing me.
You billed me incorrectly and you need to rectify this, why should I chase after your team for this?