Wrongful 8 month account suspension after family death

<p>My father (the accountholder) passed away in March of this year, with my brothers contract on his name. We went to Vodacom to prevent ending up in this situation. Handed in all the required papers over and over and OVER again. Long story short, they are claiming an outstanding fee, which was charged to the account AFTER they hads cut off the phone despite all our efforts. His contract lapsed months ago, which they also failed to take into account. At the moment, his account is suspended, preventing him from opening a new contract elsewhere.</p> <p> </p> <p>I am SO SICK of struggling with this, and it is a problem we made every effort to avoid.</p> <p> </p> <p>Latest useless reference number - S3-GCM23-3Q2-ZT</p> <p>ang guess what - takes 7-14 days for a response - not a resolution....a response.</p> <p> </p> <p>Logged a complaint with the Ombudsman today</p>