C.
Christina .
1 reviews | Active since Sept 2021
27 Sept 2022, 08:50
WRONG UPGRADES AND WRONG REVERSAL WITHOUT FOLLOWING PROPER CONCERN
I AM EXTREMELY UNHAPPY. A CONSULTANT UPGRADED DATA AND ADDED AMOUNTS WHEN I SIMPLIFY SAID I HAVE FINANCIAL CONSTRAINTS. HE WENT TO REVERSE AND ADDED MORE MONEY. FIRST CONSULTANT MISLEAD ME ON WHAT THEY OFFER. SECOND CONSULTANT GO AND REVERSE AND ADD AMOUNT AND DATA WE DIDN'T AGREE ON.
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Vodacom's replyOfficial
27 Sept 2022, 10:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Sept 2022, 10:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team