C.
Christina .
1 reviews | Active since Sept 2021
23 Sept 2022, 12:07
WRONG UPGRADEs AND REVERSALS
I AM EXTREMELY UNHAPPY. A CONSULTANT UPGRADED DATA AND ADDED AMOUNTS WHEN I SIMPLIFY SAID I HAVE FINANCIAL CONSTRAINTS. HE WENT TO REVERSE AND ADDED MORE MONEY. FIRST CONSULTANT MISLEAD ME ON WHAT THEY OFFER. SECOND CONSULTANT GO AND REVERSE AND ADD AMOUNT AND DATA WE DIDN'T AGREE ON.
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Replies (2)
Vodacom's replyOfficial
23 Sept 2022, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply23 Sept 2022, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
06 Oct 2022, 15:51Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect the Upgrades Team have been in touch. Regards Consumer Website Team
Best regards,
Vodacom's reply06 Oct 2022, 15:51
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect the Upgrades Team have been in touch. Regards Consumer Website Team
Best regards,