Wrong UPGRADE from Vodacom consultant Siphokazi

The upgrade was done in 24 hours the router was delivered in seconds but after I discovered that I was wrongly upgraded: it was the beginning of my misery and disaster: few hours after wrong service I followed their redtape process which is still hanging to date 13 November 2018: I Logged cancellation on the 23 October 2018 without any success,it was first recorded by Thiwokuhle, Pinky, Lungisani, Thabang, Cynthia and Cindy up date the router is not collected. Vodacom is treating me horrible maybe because I am black not white enough to be treated with dignity and concern is not important. I am billed for wrong upgrade which was done by Siphokazi NOT smart enough that she was not supposed to upgrade router ON my personal line which I am using as my only contact. Now am paying with my soul and heart it is now heading to a month for this horrible service. What type of service is this ? It is for the fourth time in my relationship with this provider that they give me this pathetic service. It's taking my time , absorbing my money/finances, energy , emotions and health, well-being as a loyal client. Vodacom please please take what is due to you and cancel my contract immediately. Your consultants and their team leaders are useless promised services without any delivery.