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mP
melissa P

1 reviews | Active since Apr 2014

17 Jan 2018, 09:10

Wrong upgrade done and not rectified

I have a couple of contracts with Vodacom. I did an online upgrade on the one that was due for an upgrade in 2017. They did the upgrade on the wrong number. This has been rectified and the upgrade was processed. But the number they wrongly upgraded has not been rectified and no the people from vadmin (Lennon) is ignoring my mails and this has been dragging for over 6 months now without anyone doing anything. The number that was wrongly upgraded should be due for an upgrade this year, but now it shows that I can only upgrade in 2020???? I will not pay for four years for the same old phone. No one in the call center can assist me- they keep putting me through to other departments which then leads to nothing. Is there no one that can rectify this problem, as even the people in the vodashops are unable to help me

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Replies (5)
Vodacom
Vodacom's reply17 Jan 2018, 09:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply18 Jan 2018, 07:34
Official

Dear Melissa ,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Your query has been addressed and assigned to the relevant supporting team.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,

mP
melissa P's update29 Jan 2018, 11:11
Reviewer Update
I received an sms stating that the upgrad ehas been reversed. No one contacted me before any of this was done, and now they have reversed the wrong upgrade and this is an even bigger mess than before. Now my emails are also being ignored as this is the only means of contact, because any number I phone, I just get put through to a new department that can not assist me????????????
mP
melissa P's update19 Feb 2018, 13:08
Reviewer Update
Seems like the only time I recieve a response is when I communicate on this platform. It has almost been another months and this has still not been rectified??? How is this possible that after the amount of phone calls I made and detailed emails I sent you guys, that you are still unable to rectify this? I am due to upgrade now, and the upgrade date still shows as April 2020???????? Am I supposed to use this same phone for 5 years and keep on paying the amount I am currently paying? I there not even one competent employee able to rectify this??????
mP
melissa P's update12 Mar 2018, 11:54
Reviewer Update
There has still not been any reply and my problem has still not been corrected. I am due for my upgrade now and I can not do it???? Vadmin is ignoring my mails and the call centre is unable to assist me. Is there no one that can fix my problem???