Wrong upgrade and incapable of correcting it

During November I upgraded to the 10 Gig + 10 gig night owl package.. On the 1st of December, the upgrade came through and it was the wrong upgrade - just normal top-up 10 Gig package. I contacted the branch and they said they will correct it. I phoned later on to make sure and they assured me that it will be corrected end of Dec. On the 1st of Jan, the upgrade was not corrected, I went to see the shop and discussed my unhappiness with Werner.<br> He assuered me that he will correct it. A week later, I phoned him and it was not corected yet. He told me again he is waiting for head office and it will be corrected. At end of Jan it was still not corrected.<br> As a consequince, the second sim card I have is not working. I had in the meantime had to pay addisional to have my son connect to the university LAN even though I upgarged to give him access with the second sim card.<br> This issue seems to be non esolvable.