NM
Neli M
1 reviews | Active since Jul 2012
03 Aug 2015, 11:20
Wrong upgrade
I went to upgrade my phone and was told that nothing will change from the contract arrangement that I had. <br> <br> I used to get about R350 worth of airtime and 250mb of data. Now I got 75 talking minutes and 300mb which is totally incorrect. <br> <br> Please change it back to the initial agreement. <br> <br> ID: *** 080<br> Cell: ***
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Vodacom's replyOfficial
11 Aug 2015, 10:01Hello nmncube,
Thank you for taking my call. We truly regret taking note of your experience.
I have escalated this matter to the store where the upgrade took place. Daniel advised that he will make contact with you and resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Thank you for taking my call. We truly regret taking note of your experience.
I have escalated this matter to the store where the upgrade took place. Daniel advised that he will make contact with you and resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Best regards,
Vodacom's reply11 Aug 2015, 10:01
Official
Hello nmncube,
Thank you for taking my call. We truly regret taking note of your experience.
I have escalated this matter to the store where the upgrade took place. Daniel advised that he will make contact with you and resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Thank you for taking my call. We truly regret taking note of your experience.
I have escalated this matter to the store where the upgrade took place. Daniel advised that he will make contact with you and resolve this matter.
We apologise for any inconvenience caused.
Regards
Moddy K
Best regards,