EVZ
Esther Van Zyl-Nothnagel

1 reviews | Active since Jan 2018

18 Aug 2021, 10:32

Wrong upgrade

On the 7th of January, at 10h29, I upgraded to the 20GB Data Price plan Top up with Bonus Video Ticket 5GB (R199/m for 24 months) plus 50min Monthly Recurring Voice Bundle @ 75% Discount (R15/m for 24 months) plus caller ID. In March I've received an invoice for R332.99. I’ve stopped the debit order because the contract was not what I've app**** for. In May I’ve paid my arrears for March and April and the amount due for May totaling R671.97 because if my account was correct I had to pay R223.99 each month which I've paid since then. Despite all my calls and e-mails, Vodacom continues to insist on payment of the arrears

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2021, 10:40
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team