KN
Khaya N
1 reviews | Active since May 2013
27 Jan 2022, 09:51
Wrong update of credit profile
Good day
I have been asking Vodacom to fix my credit record for a moth now and they have not even rep**** to one e-mail that I have sent them. I have made countless calls to their complaints dept. but no one took my complaint seriously.
Vodacom wrongly updated my credit profile for December and now that prevent from applying for bond. I have tried everything and all I get is the excuses from their agents telling me that they can't do anything about it.
Can someone please assist me with this ASAP before I loose this house.
kind regards Khaya
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Jan 2022, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply27 Jan 2022, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KN
Khaya N's updateReviewer Update
02 Feb 2022, 05:56You as the network providers are the ones who sent the wrong information to Transunion. Please send the correct information stating that I paid the December instalment. Send the correct information. Pleaseeeeeeeeee....
KN
Khaya N's update02 Feb 2022, 05:56
Reviewer Update
You as the network providers are the ones who sent the wrong information to Transunion. Please send the correct information stating that I paid the December instalment. Send the correct information. Pleaseeeeeeeeee....
KN
Khaya N's updateReviewer Update
13 Mar 2022, 14:55I thought I should let you know that because of your rotten customer service, I will be cancelling one of my contracts with you this month end. and if the bad service continues, I will cancel my data bundles again.
You have not resolved even one of my queries. Experian still shows last update on the was in December 21.
In addition, I complained about your upgrade /cancellation agent who dropped the phone on me twice.
You have not resolved even one of my queries. Experian still shows last update on the was in December 21.
In addition, I complained about your upgrade /cancellation agent who dropped the phone on me twice.
KN
Khaya N's update13 Mar 2022, 14:55
Reviewer Update
I thought I should let you know that because of your rotten customer service, I will be cancelling one of my contracts with you this month end. and if the bad service continues, I will cancel my data bundles again.
You have not resolved even one of my queries. Experian still shows last update on the was in December 21.
In addition, I complained about your upgrade /cancellation agent who dropped the phone on me twice.
You have not resolved even one of my queries. Experian still shows last update on the was in December 21.
In addition, I complained about your upgrade /cancellation agent who dropped the phone on me twice.