FK
Fikile K
1 reviews | Active since Jan 2025
04 Jan 2025, 12:20
Wrong term date allocation.
To say I’m disappointed would be an understatement, I’ve been going up and down trying to solve my contract term date with Vodacom.
I was on a red flexi 70 deal till I upgraded February 2023 to a 24 months deal, they started debiting the money 3rd April 2023, my contract should end 1st March 2025.
But now I’m told its ending July 2026 and the contract was not 24 months, I went to the store and got no help, tried calling, all consultants promise to call back back but no one is coming back to me. I still have my qoute that the deal is 24 months.
I refuse to pay over 36 months for a 24 months deal.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jan 2025, 18:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2025, 18:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
16 Jan 2025, 14:00Dear Fikile.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The contract term date has been adjusted and the number will officially be on a month to month contract as of 1 March 2025. As a result of the adjustment, you are now eligible to upgrade.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The contract term date has been adjusted and the number will officially be on a month to month contract as of 1 March 2025. As a result of the adjustment, you are now eligible to upgrade.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Jan 2025, 14:00
Official
Dear Fikile.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The contract term date has been adjusted and the number will officially be on a month to month contract as of 1 March 2025. As a result of the adjustment, you are now eligible to upgrade.
Kind regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that your query has been attended to and feedback on this matter has been provided. The contract term date has been adjusted and the number will officially be on a month to month contract as of 1 March 2025. As a result of the adjustment, you are now eligible to upgrade.
Kind regards
Vodacom Consumer Website Team
Best regards,