wrong sim card delivered,activated and billed

My new contract phone came with an incorrect simcard (duo sim instead of a nano sim). I called customer care requesting a nano, another duo simcard was delivered, I called again and i was told to go buy a nano sim card, on the 25th of November 2015 a debit order for R207 went through, i bought the nano sim card on the 26th and called to have my prepaid number activated, when I opened the phone on the 27th, the there was airtime and a new number active, I called again. My number was eventually activated and again I was charged for that action, debit order R207... in total i have paid R414 and I am not happy with that. The agent told me they are sending my query to the back office, I have been waiting for feedback ever since.<br> <br> Instead i received a call from RAM for collection and that is arrogant of vodacom to tell RAM to collect instead of solving the issue at hand.