SL
Stephan L

1 reviews | Active since May 2016

11 Dec 2018, 15:17

Wrong product delivered

I ordered a 10 gig sim with a Samsung 40" smart led tv on your online black Friday promotion for R299 a month. After phoning numerous times since the 23rd of November to find out when delivery will be with the order being delayed due to Vodacom being out of stock. I finally managed to the television delivered to me today, however it is just a normal HD TV and not a Smart TV as advertised. The delivery guy indicated that they can not take the television back as Vodacom has to send somebody to collect it. I have just spoken to a lady called Lindiwe at your call centre, however she could not provide me with a time frame to resolve the problem. Please can somebody from Vodacom contact me urgently. I am extremely unhappy with this service.

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Replies (1)
Vodacom
Vodacom's reply11 Dec 2018, 18:19
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        

Best regards,