sT
smart T
1 reviews | Active since Nov 2020
26 Nov 2020, 09:50
Wrong product being sold by Vodacom
I recently signed up for Vodacom fibre the agent that signed me up told me fibre is not yet in my area but if i sign up i will get IDL to use until fibre is installed ( uncapped) since i had signed up for uncapped only to find out im only getting 100 gig and they are deducting for the full uncapped i sent an email 2 weeks ago for them to call and explain or even reply to my email im paying full uncapped for 100gig my problem why would you you give wrong information to your clients when selling your product tell me the truth and let me decide
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Vodacom's replyOfficial
26 Nov 2020, 10:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply26 Nov 2020, 10:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
sT
smart T's updateReviewer Update
09 Dec 2020, 11:47im still waiting for the call that he promised to give me regarding this
sT
smart T's update09 Dec 2020, 11:47
Reviewer Update
im still waiting for the call that he promised to give me regarding this