Wrong pricing/ ***** / False advertising

Dear Vodacom, this has now gotten out of hand. I was phoned in November 2021 stating that you had to move me from a smart plan to a flexi plan, as the old plan has expired. I was promised that the price would stay the same. In December, I was over charged for the new plan by 255 which was never agreed on. In January I phoned yet again and was moved to now a much lesser plan, as now all of a sudden you cannot give the same plan I was on. To make matters worse, I was promised the migration fee would not be charged as it was a mistake on your side. When the bill was sent for this month a chrge was added of R3162.5.

I have now spent over an hour with vodacom and Platinum to get this resolved, since Monday I have had no feedback.

Let me be as clear as possible, if this amount is not fixed before my debid order, I will be taking this to the ombuds man, not only to recover this loss, but also cancelling all my contracts on basis of fraurd and fair trade. I am saddened to see how far your support and customer service has fallen