Wrong phone received and its taking MONTHS to sort out

Here we go again with Vodacom - the company with the worst customer service i have dealt with

2 Months ago i made the mistake of trying to upgrade my device. I promptly receive a device, however its not the device i ordered. I call vodacom they say they will collect. It takes 1 month and 1 week for them to collect this device. I had to call them to find out what the delay was and they blamed the courier which i could care less about.... All while im being charged for this device

Today i call to find out whats going on as i see im STILL being billed for this device and their systems still have NOT been updated to reflect this and they are STILL billing me for this device. Today they tell me it can take a further 14 days before they attend to my issue. Thats over into the next billing cycle...... AGAIN

The worst part is im paying for the mistakes VODACOM made. When i try to get this fixed. Im met with insane delays and almost zero care from the support team

How can you treat your customers like this

ITS DISGUSTING