Wrong Phone Received
<p>So I opened up a new contract at vodacom the 10th August, So today (14th August ) when I finaly got my phone I realised they gave me the wrong phone, I wanted the Xperia XZ Premium and what I got was the Xperia XZ. They said they will call me back and I stil havent heard anything from them. It is almost close of business so that means they will only sort this out tomorrow which means im being chaged for something that i dont even have, Realy unacceptable</p>
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Replies (3)
Vodacom's replyOfficial
15 Aug 2017, 06:47Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply15 Aug 2017, 06:47
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
15 Aug 2017, 09:51Okay so no one is coming back to me. I went online and i saw that the Sony Xperia XZ is no longer in stock. I phone 3 times this morning and no one can help me, The women that helped me with my contract is not phoning me back (Shannon) This is terrible service, They guy i just spoke to now said that they do not have the phone is stock any longer but i am being charged with a phone that is no longer in stock but it was in stock before Vodacom messed up. So they send me a piece of **** phone thinking that i will not notice, I want to cancel this contract and rather go to a provider that actually wants to help their customers. When i ordered this phone it was in stock so some how vodacom needs to pull that phone out of a hat somewhere because that is what I ordered.
This service makes me sick
's update15 Aug 2017, 09:51
Reviewer Update
Okay so no one is coming back to me. I went online and i saw that the Sony Xperia XZ is no longer in stock. I phone 3 times this morning and no one can help me, The women that helped me with my contract is not phoning me back (Shannon) This is terrible service, They guy i just spoke to now said that they do not have the phone is stock any longer but i am being charged with a phone that is no longer in stock but it was in stock before Vodacom messed up. So they send me a piece of **** phone thinking that i will not notice, I want to cancel this contract and rather go to a provider that actually wants to help their customers. When i ordered this phone it was in stock so some how vodacom needs to pull that phone out of a hat somewhere because that is what I ordered.
This service makes me sick
Vodacom's replyOfficial
21 Aug 2017, 09:40
Good day
Thank you for taking the time to inform us of your experience.
We truly appreciate your support and feedback. Once again, please accept our sincerest apologies for the inconvenience caused.
Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2017, 09:40
Official
Good day
Thank you for taking the time to inform us of your experience.
We truly appreciate your support and feedback. Once again, please accept our sincerest apologies for the inconvenience caused.
Regards,
LA
Vodacom Consumer Website Team
Best regards,