MK
Mandy K
1 reviews | Active since Nov 2017
01 Dec 2021, 13:29
WRONG PACKAGE MIGRATION
Good Day,
In November this year I contacted Vodacom to cancel my contract as I am unemployed. I was advised by the consultant to rather go on a month to month contract , as I have been with Vodacom for more than 15years. She confirmed that, effective today, the contract will be active, and that I will pay about 180 per month.. with 1 gig data, airtime, and sms. To my surprise , on the app, I only have 65 airtime, and I'm being bill R343.09 .. Are you crazy. I spoke to Ayanda now, and she confirmed that the rewards department, migrated me to a RED flexi package. I DID NOT CONSENT TO THIS. WHY WOULD I TAKE A CONTRACT FOR R65 AIRTIME AND PAY FILLING R 343.09, WITH NO DATA NOR SMS. Please listen to the call , WRG TO THE MONTH TO MONTH CONTRACT, and amend accordingly. AND PROVIDE FEEDBACK PATHETIC SERVICES
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Replies (2)
Vodacom's replyOfficial
01 Dec 2021, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Dec 2021, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
02 Dec 2021, 09:23 Dear Mandy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Have a nice day further. Regards Consumer Website Team
Have a nice day further. Regards Consumer Website Team
Best regards,
Vodacom's reply02 Dec 2021, 09:23
Official
Dear Mandy Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved.
Have a nice day further. Regards Consumer Website Team
Have a nice day further. Regards Consumer Website Team
Best regards,