CJ
Christopher J
1 reviews | Active since Jul 2011
08 Jan 2018, 11:49
Wrong package loaded
This is a continuation from https://www.hellopeter.com/vodacom/reviews/contradictory-and-lack-of-feedback- ********** .
I signed up for a Smart M + package, however my statement reflects Smart L +. I queried this in my previous complaint however this has still not been resolved. PLEASE RESOLVE AND PLEASE CALL ME ONCE COMPLETE, INSTEAD OF SMSING ME TO TELL ME THAT THE COMPLAINT HAS BEEN RESOLVED WHEN IT HASN'T
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Jan 2018, 12:37Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jan 2018, 12:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CJ
Christopher J's updateReviewer Update
12 Jan 2018, 10:44Please can you provide feedback
CJ
Christopher J's update12 Jan 2018, 10:44
Reviewer Update
Please can you provide feedback
Vodacom's replyOfficial
26 Jan 2018, 16:39Good day
Thank you for your patience, the store manager confirmed that the package will be on Smart M + as of the 1st of February. He confirmed that he made contact with you to advise.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,
Vodacom's reply26 Jan 2018, 16:39
Official
Good day
Thank you for your patience, the store manager confirmed that the package will be on Smart M + as of the 1st of February. He confirmed that he made contact with you to advise.
We apologise for any inconvenience caused.
Regards
Moddy
Best regards,