Wrong package after upgrade and no use of phone

I did an upgrade om 15 Feb 2016 via the Vodacom website. The current package Im on was nit available anymore and I had to switch from Talk 120 + BIS to Smart M. The phone and sim card was delivered to my home amd I phoned 111 to find out when the new contract will come into effect. On the night of 29 Feb I had to phone 5 times to get my sim swap. The consultant assured my the new contract will come into effect on the 1st of March. On 1 March I checked my balance and saw I was still on a talk 120 contract with no BIS and no data. I immediately phoned 111 where the consultant assured me my problem would be resolved in 48 hrs. I have been without BIS and data and whatsapp for two full days and Im still waiting to be contacted by Vodacom and Im still waiting for my contract to be sorted. I find this totally unacceptable. I need my phone and the benefits that im paying for. I want this issue sorted within the next day!!!!!