Wrong order sent, still no word from anyone

We ordered a laptop from the upgrades department, yet was sent a tablet instead. Clear indication that product knowledge is lacking.

After delivery, we called in and the consultant informed us that the person who did the upgrade will contact us. Till now, that person did not contact us.

Called in a second time, and this time around the consultant logged the courier pickup. Yet up until now we have not even received as much as a confirmation or anything from Vodacom.

We would like to know what the status is, as calling in is proving fruitless.