Wrong order not yet cancelled

<p>I upgraded my contract to a new WI-FI router. Upon delivery I found out that the wrong router was delivered, I declined the order and it was sent back on the 25 October 2016.</p> <p>I then called to order the right one and was told the previous one would first need to be cancelled before I can get the new one and that this process would take 7 days.</p> <p> </p> <p>Well...., it's over a month now and I'm still struggling to get the order cancelled. I have all but given up calling every day as I am either faced with two scenarios. One - being on the waiting list to get a consultant for an hour before I can get any help. Two - when I do get help it's the same answer time and time again that it shows on the system "In progress".</p> <p>The order in question is:-</p> <p>Ref number:- ********** 0168</p> <p>Invoice number:- K ********** </p> <p>Cell number:- ********** </p> <p>Account number:- I ********** </p> <p> </p> <p>If you do decide to call you can get me at ********** </p>