1 reviews | Active since Feb 2011
<p>I bought a new phone that came with R500 free VC airtime. I was loaded with 1Gig data instead. This was after I called vodacom Satrudat night and was promised a request will be logged and I will receive a call with feedback on Monday. I called again on Monday as I never received a call or sms as advised by the consultant that I spoke to on Saturday evening. The consulotant that assisted me advised that they can't correct it as I received 1Gig data which I had "already used" as the system is designed to use the complimentary data first before data that I loaded. How is it my problem that the wrong offer was loaded and that Vodacom can't rectify their error? </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
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