1 reviews | Active since Jul 2017

07 Jul 2017, 09:40

Wrong number on my account

<p>Prepraid number put onto contract, paperwork done, insurance taken out - on questioning why I am not getting airtime monthly, I find out that my contract (ending with 4525) is still prepaid, nothing done to that BUT the contract is on number ending with (4534) - 4534 belongs to someone else. Query logged with vodacom on 27/6, been to the Eastgate store back and forth, no success, spent an average of 45 minutes on the phone EVERY WEEKDAY SINCE 27/6 with Customer Care to sort out, no success, Customer care sends me back to the store, the store claims they cannot help me - the manager Teri is never at the office - does not respond to messages. Only now found out that I am not only paying for someone else getting the airtime also the insurance was sent on the wrong number - I am paying insurance on a Nokia whilst I actually insured a Samsung!!!!!!!! How difficult can it be to fix????????????</p>

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Replies (1)
Vodacom
Vodacom's reply07 Jul 2017, 10:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team