Wrong number on my account
<p>Prepraid number put onto contract, paperwork done, insurance taken out - on questioning why I am not getting airtime monthly, I find out that my contract (ending with 4525) is still prepaid, nothing done to that BUT the contract is on number ending with (4534) - 4534 belongs to someone else. Query logged with vodacom on 27/6, been to the Eastgate store back and forth, no success, spent an average of 45 minutes on the phone EVERY WEEKDAY SINCE 27/6 with Customer Care to sort out, no success, Customer care sends me back to the store, the store claims they cannot help me - the manager Teri is never at the office - does not respond to messages. Only now found out that I am not only paying for someone else getting the airtime also the insurance was sent on the wrong number - I am paying insurance on a Nokia whilst I actually insured a Samsung!!!!!!!! How difficult can it be to fix????????????</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
