1 reviews | Active since Aug 2022
Wrong Laptop Delivery : Upgrade
Upon upgrading my Vodacom contract in June 2022, I received the incorrect laptop. 22 June on day of delivery informed Vodacom and until today 12 August I am still waiting for the laptop to be collected. I have called 2/3 times every week to have this matter resolved and I am still waiting for the manager to call me back and nothing has happened. I have sent emails to the Vodacom customer service and still no resolution yet the debit order is being processed every month for a product I am not using and I can not work because I don't have a laptop, I have lost 2months worth of income.
This is unacceptable and completely disregards me as a customer as I have exhausted my options on a resolution. Not only do I have that contract but I also have a fibre contract with Vodacom and I have been a customer for over 6 years and this is how I receive a thank you?
Best regards,
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our upgrades team for further assistance. Based on the feedback provided, our team made contact with you and assisted with your query.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Yes your team has contacted me and I am still waiting for the parcel to be collected. Vodacom states that RAM will collect and I have not received any communication from RAM since and I am well aware RAM does not take this long. I need an alternative solution, which Vodacom around Pinetown can I take this laptop to and they will be the ones to courier it because clearly it will not be collected.
Yes your team has contacted me and I am still waiting for the parcel to be collected. Vodacom states that RAM will collect and I have not received any communication from RAM since and I am well aware RAM does not take this long. I need an alternative solution, which Vodacom around Pinetown can I take this laptop to and they will be the ones to courier it because clearly it will not be collected.