WRONG LAPTOP DELIVERED

I did an upgrade deal via *** opt 3 – got the WRONG LAPTOP and the laptop mic doesn’t work.. Endless attempts to get anyone in Vodacom to help Escalations to team leader TERTIUS FIRTZGERALD and KEDI just ignored… Someone in Vodacom need to assist me please? LAPTOP SOLD OVER THE PHONE WAS 8GIG RAM and one delivered was 4GIG

DAY 9: 22 JUNE Call *** again 12:54 PALESA cant assist but will ask TERTIUS FITZGERALD and her team leader KEDI to phone me.

DAY 6: 19 JUNE Call *** again – option 3 16:48 NONHLANHLA – cant assist but will ask TERTIUS FITZGERALD to call me back.

DAY 4: 17 JUNE 17 Jun 2020, 14:42 It's now Wednesday - DAY4 after complaint. No one phoned me yet.... Vodacom please reply? 17 Jun 2020, 14:44 The laptop MIC is also not working....

14:52 CALL *** – option 3 : Spoke to Mishak – 3 minutes – cant help Put me through 14:56 Speak to LEBO – cant help again because it’s the OLD SYSTEM! She sent escalation to TERTIUS FITZGERALD to assist me (team leader) – he will phone me back.

DAY 2: 14 JUNE Vodacom's reply: 14 Jun 2020, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

DAY 1: 13 June My struggle with Vodacom started in Feb2017 when i did 2 upgrades via the telephnic upgrade channell. Mandla who assisted me then promised me certain things on the 2 contracts that didnt materialize. I had to follow up a month later... spent hours on the phone and were promised certain things again... which did not materialize... Phoned again a month later.... same story Phoned 10Aug cust care and lodged a request... no answer by 16 Aug.. I phoned again... Spent 90 minutes on the phone, spoke to 11 people... you cant get to someone who can help... Zolile helped and kept me on the line for 30mins whilst he spoke to his supervisor Yolanda Daniso who he said was doing the correction on the system.... Promise 1...Both nrs will get 1 gig data within 24 hours Promise 2...Both nrs will get 1 gig data every month for the remaining period of the contracts. This was 16 Aug around 14:00 Needless to say the 2 nrs did not get the data... 18 Aug... i spent another 1 hour... speaking to 5 people... at last ended with Yolanda Daniso... who did not know why the data was not activated and has a very agressive and very bad attitide... He said he has to follow up with activations.... Someone in Vodacom is lying to me all the time and I have had enough. Legal action will be taken if I.dont get what i was promised... what more must i do and where must i go? Please help 13 Jun 2020, 12:14 Needless to say the website is such a poor platform... you cant find anything there... and to search for CONTACT us - they do all in their power to avoid speaking to you person-to-person. There is no complaints email or escalation process at all... even the CHAT function says "CHAT ENDED" even before it started... I said only "HELLO"... so disappointing... and I have 7 contracts with them....