VP
Verna P

1 reviews | Active since May 2012

04 Jun 2015, 09:37

Wrong iPad Ordered because staff member assumed

I entered into a new contract on Monday at the Vodashop CBD (Standard Bank Centre) for a 124gig iPad Air2. The system was offline, so the gentleman loaded the contract later. I went to pick up my new iPad today to find out that they had ordered the 16Gig and that I now have to wait until MONDAY as they only get deliveries 12 o'clock on Mon, Wed and Friday. BUT if I had decided to wait 45 minutes yesterday I could have had it tomorrow being Friday.<br> I am not impressed. Why did no-one phone me to confirm exactly which device I wanted ? On Monday ? Why do I now have to wait until NEXT Monday ? Why can't this ordered be sorted out for tomorrow ? And why oh why did the very nice lady at the shop ASSUME what I wanted when she could have phoned me and KNOWN!

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Replies (1)
Vodacom
Vodacom's reply04 Jun 2015, 14:10
Official
Hello vernav,

We sorry to hear about the circumstances under which your query has reached us.

A consultant will be in contact with you shortly.

Kind regards,

Vodacom Consumer Website Team

Best regards,