1 reviews | Active since Dec 2016

20 Apr 2018, 11:15

Wrong Invoice is debited from my account

Vodacom has allocated data into my account, the data will be sent on the 1st day of may 2018. I have been asking them to cancel it coz i did not agree to have that data. My contract with them is suppose to be R150 per month but they want to debit an amount of R900. i tried to cancel the contract and they keep saying they will call me back and the consultants dont want to transfer my call into the account department. the other consultant said will call me back yesterday but as ussual, they have empty promises. I cancelled the dibit order with my bank and should anything be deducted from my account from this day it will be *****. I need vodacom to cancel my contract and take their phone back

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2018, 12:01
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team