CS
Cardene S

1 reviews | Active since Nov 2016

19 Dec 2018, 15:12

Wrong invoice amount

Good day team

I am sitting with a big problem at the moment. I have a contract with Vodacom of R202 monthly. My latest invoice came with a due amount for this month of R500.01. I called the customer care department 2 times and was told that instead of purchasing once off data on the 1st of November 2018 a selected the option recurring data which allowed Vodacom to credit my phone an additional 1 Gig for the month of November and apparently December. Secondly the amount that I always buy for is R149 which is 2Gig data 1 Gig day and 1 Gig night. Thirdly I have all the proof on my phone since I took out this contract early this year and at clearly states I bough once off Data and not recurring Data as I always make double sure when buying data. Lastly I check my balance regularly and never came across having more data on my phone as to the amount I normally buy. I explain all of this to them, they logged a service request to go through my phone and still told me I selected recurring and not once off. I think they are trying to rip me off and expect me to pay for what I have not received. The invoice states 1 Gig recurring data of R129.57 for November and also for December same amount. I never received any additional data and my sms's won't lie to me. I refuse to pay this amount and will only pay the amount of R202 which is my normal monthly installment. Please Vodacom, short this mess out as soon as possible.

0
Replies (2)
Vodacom
Vodacom's reply19 Dec 2018, 16:06
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

CS
Cardene S's update12 Feb 2019, 13:45
Reviewer Update
Good day This query was never resolved. I never received a phone call from Vodacom and the so call arrears is still reflecting on my account. When will Vodacom take responsibility for the mess they created?