1 reviews | Active since Nov 2016
Wrong invoice amount
Good day team
I am sitting with a big problem at the moment. I have a contract with Vodacom of R202 monthly. My latest invoice came with a due amount for this month of R500.01. I called the customer care department 2 times and was told that instead of purchasing once off data on the 1st of November 2018 a selected the option recurring data which allowed Vodacom to credit my phone an additional 1 Gig for the month of November and apparently December. Secondly the amount that I always buy for is R149 which is 2Gig data 1 Gig day and 1 Gig night. Thirdly I have all the proof on my phone since I took out this contract early this year and at clearly states I bough once off Data and not recurring Data as I always make double sure when buying data. Lastly I check my balance regularly and never came across having more data on my phone as to the amount I normally buy. I explain all of this to them, they logged a service request to go through my phone and still told me I selected recurring and not once off. I think they are trying to rip me off and expect me to pay for what I have not received. The invoice states 1 Gig recurring data of R129.57 for November and also for December same amount. I never received any additional data and my sms's won't lie to me. I refuse to pay this amount and will only pay the amount of R202 which is my normal monthly installment. Please Vodacom, short this mess out as soon as possible.
Best regards,
Best regards,
