1 reviews | Active since Jun 2015
Wrong information, no liability, faulty equipment
I went to Vodacom shop in Three Rivers to upgrade my contract for my company Farmari Boerdery. the assistant then informed me that if there is any faulty products that I bought during my upgrade, Vodacom will exchange it immediately. I bought the Samsung S6 handset, from the start the handset did not last a day before it must be charged again, even at night if we charge it 100% the next morning the phone will be at 80%, all the apps off and the phone was not used until the next morning. I phoned the shop at Vereeniging, and was informed that if I bring back the handset, it must be send away for 7 days and after that Vodacom will then decide if they will exchange the phone, that means that I will be without a handset for 7 days on a brand new contract. I then informed them that i want to cancel the contract, and was informed that I will pay penalties to cancel the contract, even thou it been less than a week. This is my second run inn with Vodacom, it feels that our money is good enough but we do not have any control over the service that we pay for.
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
Thank you for raising your complaint with our team.
A consultant will be in touch with you soonest.
Regards,
Consumer Website Team
