WRONG INFORMATION GIVEN TO CUSTOMERS

MY PHONE WAS IN ARREAS AND I CALLED VODACOM AND WAS ADVISED THAT I NEED TO PAY R2250, INCLUDING REACTIVATION FEE. I WENT TO VODACOM EASTGATE CUSTOMER CARE AND PAID THE FULL AMOUNT, I WAS ASKED NOT TO FILL IN ANY REACTIVATION FORMS , OR BUY A NEW SIM CARD FOR REACTIVATON....I PAID AND WHEN I ASKED ABOUT WHEN MY LINE WILL BE OPEN AGAIN I WAS TOLD THAT WITHIN AN HOUR THIS WAS FROM A SENIOR PERSON GORDAN WHO IS THE MANAGER OF THE STORE. I EMAILED ON THURSDAY TO VODACOMCUSTOMERSERVICE BUT NO RESPONSE. I WENT ON YOUR CHAT SERVICES AND SPOKE TO A LADY NAMED RIFQAH ABRAHAMS WHO COULDN'T HELP AND REFFERED MY MATTER TO THE COLLECTIONS TEAM. I CALLED THE COLLECTIONS AND SPOKE TO A LADY BY THE NAME OF CAROLYN MUKWEVHO WHO WAS NO HELP INSTEAD GAVE ME ATTITUDE AND TELLING ME THAT I HAVE TO GO BACK TO EASTGATE AGAIN FILL IN FORMS, BUY A NEW SIM CARD WHICH I AM NOT GOING TO DO AFTER PAYING R2250 AND SEND THOSE DOCS THROUGH. IS IT MY FAULT YOUR PEOPLE ARE MIS INFORMED ...I ASKED AT THE SHOP AND WAS TOLD NOTHING NEEDS TO BE FILLED IN , NOW I HAVE TO DRIVE BACK TO EASTGATE, MY TIME, MY PETROL TO SEND THROUGH THESE FORMS!! I DON'T APPRECIATE THE LEVEL OF SERVICE . IF NO REPONSE HERE I WILL TAKE THIS M