1 reviews | Active since Mar 2017
wrong information and going back on whats the deal was
<p>I upgraded my contract and was given an amount I will be paying at from that point going forward. This seem to not be the case. I would like to make it aware that the call was recorded but still the account was not rectified. I contacted the accounts department and I was told that the invoice is still from my previous contract. i don’t understand as the sales consultant did confirm the upgrade amount will be effective immediately. Also I was supposed to be given a 5gig once off data bundle but have not received it as yet. They said it will be rectified within 42 hours to 7 days. I feel not enough was done to fix this and feel like I’m being **********. Very quick to sell you the deal but not quick to provide what was offered.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Any news regarding this? I have not recieved and contact from Vodacom. Its like i said in the above msg. fast to sell but service is very slow to provide a solution. Im done with wasting my time holding on a line just to be told that i cant be helped. I must use my time to make money for a service that does not get provided. i understand that sometimes things happen but its not what went wrong but how fast you recover from a mistake, is what makes the worlds of difference.
i really look forward to hearing from you.
Any news regarding this? I have not recieved and contact from Vodacom. Its like i said in the above msg. fast to sell but service is very slow to provide a solution. Im done with wasting my time holding on a line just to be told that i cant be helped. I must use my time to make money for a service that does not get provided. i understand that sometimes things happen but its not what went wrong but how fast you recover from a mistake, is what makes the worlds of difference.
i really look forward to hearing from you.
Good Day Mr Morne Van Ellewee
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support
Good Day Mr Morne Van Ellewee
We are sorry to hear of the circumstances under which your posting has reached us.
As per our discussion, I have been in contact with you and believe that your matter is now resolved.
I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Kind Regards
Kulsoem
Vodacom Escalations Support