DV
Dave V
1 reviews | Active since Jun 2017
08 Jun 2017, 12:31
wrong information
<p>When Vodacom phoned me to upgrade my contract they said the P8 lite has got a dual card funtion. I was very impressed because I need a second slot for another card. Just to learn that Vodacom software somehow over rides the second sim and that it cannot work. If i go and buy the phone from Huawei and put the Vodacom cards in it will work. that was the mesage I got from Vodacom Fourway mall this morning.</p>
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Replies (3)
Vodacom's replyOfficial
08 Jun 2017, 13:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2017, 13:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 Jun 2017, 15:05Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jun 2017, 15:05
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
DV
Dave V's updateReviewer Update
08 Jun 2017, 15:26i am still not happy because you said there is nothing you can do and that you will reverse the upgrade, why will it then work with Huawei software and not Vodacom. Why can you not give me then, the option for software, i can still keep your contract and still pay you monthly and we both will be happy, or fix your software.
DV
Dave V's update08 Jun 2017, 15:26
Reviewer Update
i am still not happy because you said there is nothing you can do and that you will reverse the upgrade, why will it then work with Huawei software and not Vodacom. Why can you not give me then, the option for software, i can still keep your contract and still pay you monthly and we both will be happy, or fix your software.