Wrong Info

<p>Good day All</p> <p> I had a bad experience with Vodacom this past week. My Vodacom line got suspended because i was helping my parents in a difficult situation.</p> <p> So I phone Vodacom customer care and they put me through to the Accounts Department. I spoke to a lady from the accounts department how much must i pay to get my line unsuspended. So we go through with the entire security question and at last she can assist me. The lay said I must pay R900 and something (can't remember the whole amount) then my line will be unsuspended. So i paid a R1000.</p> <p> So I wait for my line to get unsuspended but nothing happen, so I phone Vodacom Customer Care and the person that assist me said there is no payment received yet. This person gave me the email address where I can send my Proof of Payment. She said to me once I send this it will take up to 2 hours for my line to be unsuspended. This was around 14:00.</p> <p> So i wait and at 17:00 nothing has happen so I phoned Customer Care again. This time a guy assist me and told me that the payment of a R1000 is showing but i must still pay R1430.30 before they will unsuspend my line. So I told him that the amount that they give me was the R900 and something so I paid a R1000. Then he said no and I rep**** and said he must go listen to the recordings and here that is what this woman told me because they are recording the calls and he said he can't.</p> <p>So my line is still suspended till this Friday when I got money again to buy these people because they gave me the wrong info. I'm staying alone in Jhb, I can’t phone, so if something must happen to me, Vodacom must know that my family will sue them for giving me the wrong info. If they told me from the beginning that I must pay R2430.30, i would have paid them and just move my other payment to this week.</p> <p> Vodacom your service is poor!!! You guys were great be you guys are down the dumpster now.</p> <p> </p> <p> </p>