GF
Gordon F

1 reviews | Active since Jun 2013

07 Aug 2015, 15:00

Wrong handset

I app**** for the Huawei P8 Lite and specifically said I want that handset because of the specs and the fact that it takes 2 sims . Apparently there was no stock available and I had to wait which was not a problem. I app**** for the contract online 24/07/2015 and was excited when I received it today 07/08/2015 at around 10:30am. Just to find out Its the single sim version ALE-L21 with no option for Dual sim. Was sent 2 simcards with the mobile as well but the nano sim slot does not pick up the sim. I am extremely unhappy and wish to cancel my contract with immediate effect or get a replacement ASAP. I don't want to carry around 2 or 3 cellphones because I need at least two numbers with me all the time cause of work.

0
Replies (1)
Vodacom
Vodacom's reply09 Aug 2015, 08:56
Official
Hello mikevin,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,