WZ
Winnet Z
1 reviews | Active since Jul 2024
06 Sept 2024, 12:56
Wrong false information
I was called last year by a consultant at the Marc last year in November 2023, i took out a Contract and i was told that it had a full comprehensive insurance cover , i went ti the shop twice to double check if very thing was sorted and they confirmed that all was in order , i called in early in January to double confirm again since the guy said to me everything was updated as per agreement , i have been paying for this phone and i have never skipped payment , Now i lost the phone and am calling in to advise Vodacom that i have lost my phone , the insurance people are telling me a whole different story ??? , what have i been paying for along , May i get clarity on why false information is being said to clients , and that guy kept on saying come its sorted ? I need assistance from Vodacom ASAP
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
06 Sept 2024, 14:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Sept 2024, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WZ
Winnet Z's updateReviewer Update
06 Sept 2024, 14:12Can i be contacted on *** as i dont have a phone at the moment
WZ
Winnet Z's update06 Sept 2024, 14:12
Reviewer Update
Can i be contacted on *** as i dont have a phone at the moment
WZ
Winnet Z's updateReviewer Update
10 Sept 2024, 11:24Dear Vodacom
I wrote a complaint last week and since then I have not received any phone call from you, the level of ignorance from such a big company is very concerning!!!!!!!!!!! Come month end you guy will debit my account while I don’t have a phone?????what should I do for you guys to take me serious
I wrote a complaint last week and since then I have not received any phone call from you, the level of ignorance from such a big company is very concerning!!!!!!!!!!! Come month end you guy will debit my account while I don’t have a phone?????what should I do for you guys to take me serious
WZ
Winnet Z's update10 Sept 2024, 11:24
Reviewer Update
Dear Vodacom
I wrote a complaint last week and since then I have not received any phone call from you, the level of ignorance from such a big company is very concerning!!!!!!!!!!! Come month end you guy will debit my account while I don’t have a phone?????what should I do for you guys to take me serious
I wrote a complaint last week and since then I have not received any phone call from you, the level of ignorance from such a big company is very concerning!!!!!!!!!!! Come month end you guy will debit my account while I don’t have a phone?????what should I do for you guys to take me serious
WZ
Winnet Z's updateReviewer Update
10 Sept 2024, 14:23Dear Vodacom Customer. Your service ticket with reference number EC-1TZI-227GQ3 has been closed. Thank you Vodacom.
You guys are closing query without even resolving it???😰😠😠
You guys are closing query without even resolving it???😰😠😠
WZ
Winnet Z's update10 Sept 2024, 14:23
Reviewer Update
Dear Vodacom Customer. Your service ticket with reference number EC-1TZI-227GQ3 has been closed. Thank you Vodacom.
You guys are closing query without even resolving it???😰😠😠
You guys are closing query without even resolving it???😰😠😠
Vodacom's replyOfficial
12 Sept 2024, 14:54Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Insurance department and the below feedback was provided.
Our review of the complaint and attached application form revealed that the customer selected accidental damage coverage, which only covers repair costs for their device. Unfortunately, this coverage does not extend to loss or theft. We understand the customer's situation and sympathize with them. However, our insurance policy clearly outlines the terms and conditions of each coverage option. Regrettably, the customer's selected coverage does not include loss or theft protection. We have communicated this outcome to the customer. Regards Consumer Website Team
Our review of the complaint and attached application form revealed that the customer selected accidental damage coverage, which only covers repair costs for their device. Unfortunately, this coverage does not extend to loss or theft. We understand the customer's situation and sympathize with them. However, our insurance policy clearly outlines the terms and conditions of each coverage option. Regrettably, the customer's selected coverage does not include loss or theft protection. We have communicated this outcome to the customer. Regards Consumer Website Team
Best regards,
Vodacom's reply12 Sept 2024, 14:54
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that your query was escalated to the Insurance department and the below feedback was provided.
Our review of the complaint and attached application form revealed that the customer selected accidental damage coverage, which only covers repair costs for their device. Unfortunately, this coverage does not extend to loss or theft. We understand the customer's situation and sympathize with them. However, our insurance policy clearly outlines the terms and conditions of each coverage option. Regrettably, the customer's selected coverage does not include loss or theft protection. We have communicated this outcome to the customer. Regards Consumer Website Team
Our review of the complaint and attached application form revealed that the customer selected accidental damage coverage, which only covers repair costs for their device. Unfortunately, this coverage does not extend to loss or theft. We understand the customer's situation and sympathize with them. However, our insurance policy clearly outlines the terms and conditions of each coverage option. Regrettably, the customer's selected coverage does not include loss or theft protection. We have communicated this outcome to the customer. Regards Consumer Website Team
Best regards,