Wrong email address

Item: Vodacom
Rating: 1
Author: Johan G

I have been trying to have my billing email changed the last 4 months. The 3rd time I spoke to Anele ref 2-7LWR13Y , the 4th time I spoke to Lukho and all of them told me the address was changed but the invoice still go to the wrong email address

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Replies (1)

Vodacom's replyOfficial

07 Mar 2025, 08:10

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Vodacom's reply07 Mar 2025, 08:10

Official