MM
Muzi M

1 reviews | Active since Jan 2016

19 Nov 2021, 08:38

WRONG DEVICE DELIVERED, NO CALL BACK

I have put up with Vodacom for far too long now. I upgraded 3 devices, nothing was done correct an di have no one to assist fixing the mess that was created. -Wrong device delivered. -Extra services added ( **********ly, as it was withouth my concern) -E mails send not answered -Refused access to speak to Manger or Team Leader -Staff covering for each other, pretending to be so called back office -Empty and false promises -No sense of responsibility and accountability for one's mistakes, that is if they are indeed mistakes

I could go on , as the list is endless, Its either my issues are resolved to my satisfaction or come collect all 3 devices and i will port my numbers to alternative service providers.

0
Replies (1)
Vodacom
Vodacom's reply19 Nov 2021, 11:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team