JW
Johannes W
1 reviews | Active since Apr 2023
10 Feb 2025, 13:37
Wrong Device
Took out a new contract at Vodacom Shelly Beach. Honor Tab x9 and an add on Samsung Galaxy Buds3 Pro. Received items on Thursday 6 February 2025. At home I realised that I received the Samsung BUDS3 NOT the Pro version. I took it back the same day where the store refused to exchange. Iraied a complaint at around 10H00 this morning. Send the whole case details to *** as requested. So I followed the process to the letter.So far no response bar the usual "will phone you back". I'm normally happy with the service but this one is a stinker.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
12 Feb 2025, 17:26Dear Customer,
Thank you for taking our call, as per our discussion, we have provided you with feedback regarding your query.
We thank you for your patience.
Best Regards,
Consumer Website Team
Thank you for taking our call, as per our discussion, we have provided you with feedback regarding your query.
We thank you for your patience.
Best Regards,
Consumer Website Team
Best regards,
Vodacom's reply12 Feb 2025, 17:26
Official
Dear Customer,
Thank you for taking our call, as per our discussion, we have provided you with feedback regarding your query.
We thank you for your patience.
Best Regards,
Consumer Website Team
Thank you for taking our call, as per our discussion, we have provided you with feedback regarding your query.
We thank you for your patience.
Best Regards,
Consumer Website Team
Best regards,
JW
Johannes W's updateReviewer Update
12 Feb 2025, 18:57It is not accurate to put it mildly. I had a phone call from a Mr.Ashley Payle telling me telephonically that the official feedback is that the deal cannot be undone. I insisted on the correspondence. It then transpired it is from the store manager a Mr. Shanvir from Vodacom Shelly Beach where the problem originated from.
Only now he calls me a **** .
Also now the case has been closed.
You now have slander and what appears to be a cover up .
I shudder to think if this is now the new Vodacom with allows people not up to task to interact with customers this way.
I have been promised an official response on my complaint within three days.
I have the proof of the communications.
T
Only now he calls me a **** .
Also now the case has been closed.
You now have slander and what appears to be a cover up .
I shudder to think if this is now the new Vodacom with allows people not up to task to interact with customers this way.
I have been promised an official response on my complaint within three days.
I have the proof of the communications.
T
JW
Johannes W's update12 Feb 2025, 18:57
Reviewer Update
It is not accurate to put it mildly. I had a phone call from a Mr.Ashley Payle telling me telephonically that the official feedback is that the deal cannot be undone. I insisted on the correspondence. It then transpired it is from the store manager a Mr. Shanvir from Vodacom Shelly Beach where the problem originated from.
Only now he calls me a **** .
Also now the case has been closed.
You now have slander and what appears to be a cover up .
I shudder to think if this is now the new Vodacom with allows people not up to task to interact with customers this way.
I have been promised an official response on my complaint within three days.
I have the proof of the communications.
T
Only now he calls me a **** .
Also now the case has been closed.
You now have slander and what appears to be a cover up .
I shudder to think if this is now the new Vodacom with allows people not up to task to interact with customers this way.
I have been promised an official response on my complaint within three days.
I have the proof of the communications.
T
Vodacom's replyOfficial
13 Feb 2025, 13:44Good day Mr Wiese,
We thank you for raising your concern with us.
As discussed we have provided feedback on your query.
The final feedback the remains the same.
Best Regards,
Consumer Website Team
We thank you for raising your concern with us.
As discussed we have provided feedback on your query.
The final feedback the remains the same.
Best Regards,
Consumer Website Team
Best regards,
Vodacom's reply13 Feb 2025, 13:44
Official
Good day Mr Wiese,
We thank you for raising your concern with us.
As discussed we have provided feedback on your query.
The final feedback the remains the same.
Best Regards,
Consumer Website Team
We thank you for raising your concern with us.
As discussed we have provided feedback on your query.
The final feedback the remains the same.
Best Regards,
Consumer Website Team
Best regards,
JW
Johannes W's updateReviewer Update
14 Feb 2025, 10:55Vodacom has now given their formal response.
Zanele Mahele Team Leader- Operations stated that the fully endorse the Store Manager Shelly Beach one Mr. Shanvir response.
Vodacom now officially stated that I am not telling the truth (****,lying,of poor character are some interpretations)
I was there was there as a customer in 1993 when they started.
I m now a pensioner and and in many cultures we are respected.
Vodacom has now publicly dispelled any notion off that.
What was a simple request to consider has been met with an insult.
Vodacom Staff :
Shanvir -Store Manager Shelly Beach
Zanele Mahele -Team Leader handled the official complaint
Ashley Payle responded on the first Hallo Peter told reinforced the existence of a cooling off period.
I have the documented proof who said what so far.I will keep follwing the process by the book hence forward.
Zanele Mahele Team Leader- Operations stated that the fully endorse the Store Manager Shelly Beach one Mr. Shanvir response.
Vodacom now officially stated that I am not telling the truth (****,lying,of poor character are some interpretations)
I was there was there as a customer in 1993 when they started.
I m now a pensioner and and in many cultures we are respected.
Vodacom has now publicly dispelled any notion off that.
What was a simple request to consider has been met with an insult.
Vodacom Staff :
Shanvir -Store Manager Shelly Beach
Zanele Mahele -Team Leader handled the official complaint
Ashley Payle responded on the first Hallo Peter told reinforced the existence of a cooling off period.
I have the documented proof who said what so far.I will keep follwing the process by the book hence forward.
JW
Johannes W's update14 Feb 2025, 10:55
Reviewer Update
Vodacom has now given their formal response.
Zanele Mahele Team Leader- Operations stated that the fully endorse the Store Manager Shelly Beach one Mr. Shanvir response.
Vodacom now officially stated that I am not telling the truth (****,lying,of poor character are some interpretations)
I was there was there as a customer in 1993 when they started.
I m now a pensioner and and in many cultures we are respected.
Vodacom has now publicly dispelled any notion off that.
What was a simple request to consider has been met with an insult.
Vodacom Staff :
Shanvir -Store Manager Shelly Beach
Zanele Mahele -Team Leader handled the official complaint
Ashley Payle responded on the first Hallo Peter told reinforced the existence of a cooling off period.
I have the documented proof who said what so far.I will keep follwing the process by the book hence forward.
Zanele Mahele Team Leader- Operations stated that the fully endorse the Store Manager Shelly Beach one Mr. Shanvir response.
Vodacom now officially stated that I am not telling the truth (****,lying,of poor character are some interpretations)
I was there was there as a customer in 1993 when they started.
I m now a pensioner and and in many cultures we are respected.
Vodacom has now publicly dispelled any notion off that.
What was a simple request to consider has been met with an insult.
Vodacom Staff :
Shanvir -Store Manager Shelly Beach
Zanele Mahele -Team Leader handled the official complaint
Ashley Payle responded on the first Hallo Peter told reinforced the existence of a cooling off period.
I have the documented proof who said what so far.I will keep follwing the process by the book hence forward.