AD
Aileen D
1 reviews | Active since Jun 2014
19 Feb 2021, 12:20
WRONG DETAILS FOR DELIVERY
PLACE ORDER ONLINE FOR UPGRADE MONDAY 15.02.2021, DELIVERY SHOULD HAVE BEEN DONE ON THE 18.02.2021. BUT YOU GUYS HAD PUT DOWN THE WRONG ADDRESS. STILL WAITING FOR PHONE TO BE DELIVERED, RAM SAYS THE ADDRESS HAS NOT BEEN CHANHGED ON THERE SIDE. WHEN WILL THIS BE SORTED AND WHEN WILL DELIVERY TAKE PLACE.
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Replies (2)
Vodacom's replyOfficial
19 Feb 2021, 12:48Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Feb 2021, 12:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Feb 2021, 07:37 Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, we submitted a request to RAM to update the delivery address as requested. Based on the feedback provided, RAM declined to update the address as they reached the maximum delivery attempts as per their process. Please note that you will have to process a new application, once the device is booked in to our warehouse.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, we submitted a request to RAM to update the delivery address as requested. Based on the feedback provided, RAM declined to update the address as they reached the maximum delivery attempts as per their process. Please note that you will have to process a new application, once the device is booked in to our warehouse.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Feb 2021, 07:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, we submitted a request to RAM to update the delivery address as requested. Based on the feedback provided, RAM declined to update the address as they reached the maximum delivery attempts as per their process. Please note that you will have to process a new application, once the device is booked in to our warehouse.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our telephonic discussion, we submitted a request to RAM to update the delivery address as requested. Based on the feedback provided, RAM declined to update the address as they reached the maximum delivery attempts as per their process. Please note that you will have to process a new application, once the device is booked in to our warehouse.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,