Wrong Debiting of my Account.
Called Vodacom last night to enquire why my account was debited for an amount not as per my contract amount. Spoke to an Nonlhana at 02:23am. Was told to call in the morning. Called now at 8:30am. Spoke to a Tsholofelo. She agrees that my debit amount is incorrect and has sent it clarification. Whatever that means. How can someone alter a debit order? Reference ***4 9362.
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Replies (6)0
Replies (6)
Vodacom's replyOfficial
10 Dec 2019, 11:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2019, 11:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
's updateReviewer Update
12 Dec 2019, 10:20Got an SMS today ... nobody has the decency to call me to explain what is going on.
Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Now tell me how was this resolved and how am to understand what your findings are. Is there a shortcoming of acumen here ? Are you serving your own selfish needs or the customer ? What does resolved mean ????? How long is a length of string ???
This is what Vodacom service levels is all about. Pathetic!!!
Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Now tell me how was this resolved and how am to understand what your findings are. Is there a shortcoming of acumen here ? Are you serving your own selfish needs or the customer ? What does resolved mean ????? How long is a length of string ???
This is what Vodacom service levels is all about. Pathetic!!!
's update12 Dec 2019, 10:20
Reviewer Update
Got an SMS today ... nobody has the decency to call me to explain what is going on.
Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Now tell me how was this resolved and how am to understand what your findings are. Is there a shortcoming of acumen here ? Are you serving your own selfish needs or the customer ? What does resolved mean ????? How long is a length of string ???
This is what Vodacom service levels is all about. Pathetic!!!
Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom
Now tell me how was this resolved and how am to understand what your findings are. Is there a shortcoming of acumen here ? Are you serving your own selfish needs or the customer ? What does resolved mean ????? How long is a length of string ???
This is what Vodacom service levels is all about. Pathetic!!!
's updateReviewer Update
13 Dec 2019, 08:49Still no phone call or explanation of why i am being debited such a high amount.
's update13 Dec 2019, 08:49
Reviewer Update
Still no phone call or explanation of why i am being debited such a high amount.
's updateReviewer Update
16 Dec 2019, 08:10Days have gone by and Vodacom has failed to tell me why my account is being debited such a high amount. Despite exposing them here. I guess it’s time to stop my debit until someone decides to do their job there.
's update16 Dec 2019, 08:10
Reviewer Update
Days have gone by and Vodacom has failed to tell me why my account is being debited such a high amount. Despite exposing them here. I guess it’s time to stop my debit until someone decides to do their job there.
's updateReviewer Update
20 Dec 2019, 09:20I am with Vodacom again now speaking to a nelly who tells me the matter was closed because they didn’t know what number is was referring to. I have log a call again. And yet they sent me an sms saying the matter was resolved. Again .. how pathetic is this.
's update20 Dec 2019, 09:20
Reviewer Update
I am with Vodacom again now speaking to a nelly who tells me the matter was closed because they didn’t know what number is was referring to. I have log a call again. And yet they sent me an sms saying the matter was resolved. Again .. how pathetic is this.
's updateReviewer Update
20 Dec 2019, 09:30I have emailed Nelly a copy of my invoice as they cannot access any invoice.
's update20 Dec 2019, 09:30
Reviewer Update
I have emailed Nelly a copy of my invoice as they cannot access any invoice.