DK
David K

1 reviews | Active since Dec 2016

02 Dec 2016, 09:08

Wrong debit orders

<p>It is with great digust that i have to write this review.</p> <p> </p> <p>I was a Vodacom customer for many years untill i moved to Cell C.</p> <p> </p> <p>For 6 months after buying out my Vodacom contract they did not debit my account.</p> <p>Then all of sudden i start seeing debit orders going off for Vodacom.</p> <p> </p> <p>I struggled for hours on the phone just to get through to someone that can shed some light on the issue.</p> <p>The situation was explained and i was assured that it would not happen again.</p> <p> </p> <p>The 1st of December 2016 another debit order went off for an even bigger amount.</p> <p> </p> <p>I thought that moving away from Vodacom would get rid of my network provider issues.</p> <p> </p> <p>Clearly they dont know what they are doing .</p> <p> </p> <p>This is totally unacceptable and borders on theft!</p>

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Replies (1)
Vodacom
Vodacom's reply02 Dec 2016, 11:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,