1 reviews | Active since Jun 2016

05 Aug 2016, 13:31

Wrong debit order not refunded

<p>I have communicated several time about this even via Hello Pete....</p> <p>I was debited wrongly after My DATA 2 GB contract on No: ********** was cancelled. I was then told someone will call me concerning a refund. No one called me. So I called again... and again no one called....I have called at least 4 or 5 time and spoken to different people but still no one can do there job!!!</p> <p>Some one even called with a customer survey to ask if I am happy with Vodacom and I told the person that I am not!!! And I want me money back... this man once again said someone will call me... which they DID NOT!!!</p> <p>I would really like my money refunded.... this really unexceptable!!! I have never received such poor service in my life!!!</p> <p> </p> <p>Can some one please help me!!!</p> <p> </p> <p>The Number for the 2GB DATA Contract I had: ********** </p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 20:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,