Wrong debit order not refunded
<p>I have communicated several time about this even via Hello Pete....</p> <p>I was debited wrongly after My DATA 2 GB contract on No: ********** was cancelled. I was then told someone will call me concerning a refund. No one called me. So I called again... and again no one called....I have called at least 4 or 5 time and spoken to different people but still no one can do there job!!!</p> <p>Some one even called with a customer survey to ask if I am happy with Vodacom and I told the person that I am not!!! And I want me money back... this man once again said someone will call me... which they DID NOT!!!</p> <p>I would really like my money refunded.... this really unexceptable!!! I have never received such poor service in my life!!!</p> <p> </p> <p>Can some one please help me!!!</p> <p> </p> <p>The Number for the 2GB DATA Contract I had: ********** </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
