1 reviews | Active since Feb 2013
wrong debit order date
I have a contract with Vodacom for more than 8 years, and our contract states that the debit order must go through on the 20th of each month, last month their debit order went off on the 25 of September instead of the 20 September and they didn't even bother to communicate with me. There was no money in my account on that day as i know that my debit orders goes through on the 20th, i didn't even check my account as i thought all my debit orders went off.<br> <br> To my surprise their debit order went off on the 25 September, i called them discussing the matter with them but i was told they had a problem with the bank and apologised to me, and was told that they won't charge me for the returned debit order, they asked me to make a cash deposit in their account for R217.50, but i couldn't do it as i didn't have money, so i didn't have a problem with them debiting my account with R435 on the 20th of October. I was surprised when my debit order went off on the 20 October to find out that i was debited R535 including the R100 for the returned debit order of September. so now i have to pay for their lack of communication and unprofessional.<br> <br> I am very angry and unimpressed with Vodacom
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Best regards,
Thank you for voicing your concern to our office.
It is with the co-operation of valued clients such as yourself, that we are able to identify any possible areas of improvement within our organisation. You will be contacted shortly.
Regards
MK
Best regards,
I am still waiting, I got a call on Monday and again on Wednesday from the consultants informing me that they will refer the matter to Vetting department so that they can approve my LTE status and they will let me know of the outcome, since then no one has contacted me again, does it really have to take a week for vetting department to approve my status??????????
This is really poor service, I am so dissapointed, I thought by now I would have an answer as to what is happening with my LTE status but I am left dissapointed again by the poor service that Vodacom is providing.
I am still waiting, I got a call on Monday and again on Wednesday from the consultants informing me that they will refer the matter to Vetting department so that they can approve my LTE status and they will let me know of the outcome, since then no one has contacted me again, does it really have to take a week for vetting department to approve my status??????????
This is really poor service, I am so dissapointed, I thought by now I would have an answer as to what is happening with my LTE status but I am left dissapointed again by the poor service that Vodacom is providing.