TM
Thabang M

1 reviews | Active since Feb 2021

30 Nov 2023, 22:36

Wrong debit date

I wonder if Vodacom still respects their customers, because it looks like they don't care anymore or are we suffering because of the lawsuit that has been going on for years and we are made to pay for their shenanigans

Last month I was debited on the 22nd and that was my last petrol money and to suffer,made calls but I was never assisted even this month the same thing happened I am still sitting with same problem that affects my credit score and penalties

Who gets paid on the 22nd because I instructed the lady that the debit order must go thru on the last day of the month,I honestly regret giving her my banking details and to make things worse it's a debi cheque.

Please sort this mess out and also listen to the last recording when this agreement was made

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2023, 08:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team