wrong debit account

<p>Dear Vodacom</p> <p> </p> <p>You have deducted over R16000 rands from my Nedbank account for a cell phone number that does not belong to me. Upon doing my own investigation i discovered that this account is in my name with my banking details but with a different ID number. There where no checks done from your side, you just simply took the money from my account. Its been over a week trying sort this out, being sent from pillar to post. Nobody at this establishment can deal with this problem, you simply get passed to the next person. I respectfully reqeust you to refund me in full imediately?</p> <p> </p> <p>Regards</p> <p> </p> <p>Vincent</p> <p> ********** 271</p>