TM
Tarisai M
1 reviews | Active since Jul 2021
04 Jul 2022, 06:51
Wrong data allocated
Tried contacting vodacom customer care multiple times to speak to a consultant and there is no option but to speak to Tobi the bot. The incorrect data was allocated to my phone. I purchased 10gb yet only 1.8gb was allocated. How do we get a consultant to assist on urgent matters?
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Replies (2)
Vodacom's replyOfficial
04 Jul 2022, 08:19 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2022, 08:19
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Jul 2022, 15:46Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have allocated your bundle. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Jul 2022, 15:46
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have allocated your bundle. Regards Consumer Website Team
Best regards,