LR
Luzana R
1 reviews | Active since May 2024
08 May 2024, 10:03
********* & WRONG CREDIT REPORTING
Imagine my surprise when I checked my credit score and noticed that Vodacom flagged 5 missed payments on my credit report. I AM BEYOND ANGRY ABOUT THIS. Bare in mind, on Clear Score it shows that I have "missed my payments" on the 15th of the months of November, December 2023 as well as January, February and March 2024. I DONT EVEN HAVE A DEBIT ORDER WITH VODACOM! I have, for the last 10 years paid them by means of EFT, without fail! I want this corrected ASAP, IT IS COMPLETELY WRONG, FALSE AND *********;
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Replies (2)
Vodacom's replyOfficial
08 May 2024, 10:17 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2024, 10:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
08 May 2024, 16:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/05/08 at 11:56:13, we have escalated the query to the Legal Division and the feedback received this afternoon is as follows:
With regards to Account number I***:
Kindly note that we have checked the payment profile against the client's payment behaviour, and we can confirm that Vodacom has been reporting accurately.
The client has months where they are short paying and as per the SACCRA rules which is the regulator no matter the value of the amount short if it does match the invoice amount it then counts negatively on the payment profile.
The client needs to make sure that they pay as per the invoice alternatively pay more and we also always advocate for debit order payments to then avoid such situations.
Regards Vodacom Consumer Website Team
With regards to Account number I***:
Kindly note that we have checked the payment profile against the client's payment behaviour, and we can confirm that Vodacom has been reporting accurately.
The client has months where they are short paying and as per the SACCRA rules which is the regulator no matter the value of the amount short if it does match the invoice amount it then counts negatively on the payment profile.
The client needs to make sure that they pay as per the invoice alternatively pay more and we also always advocate for debit order payments to then avoid such situations.
Regards Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 May 2024, 16:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion on 2024/05/08 at 11:56:13, we have escalated the query to the Legal Division and the feedback received this afternoon is as follows:
With regards to Account number I***:
Kindly note that we have checked the payment profile against the client's payment behaviour, and we can confirm that Vodacom has been reporting accurately.
The client has months where they are short paying and as per the SACCRA rules which is the regulator no matter the value of the amount short if it does match the invoice amount it then counts negatively on the payment profile.
The client needs to make sure that they pay as per the invoice alternatively pay more and we also always advocate for debit order payments to then avoid such situations.
Regards Vodacom Consumer Website Team
With regards to Account number I***:
Kindly note that we have checked the payment profile against the client's payment behaviour, and we can confirm that Vodacom has been reporting accurately.
The client has months where they are short paying and as per the SACCRA rules which is the regulator no matter the value of the amount short if it does match the invoice amount it then counts negatively on the payment profile.
The client needs to make sure that they pay as per the invoice alternatively pay more and we also always advocate for debit order payments to then avoid such situations.
Regards Vodacom Consumer Website Team
Best regards,