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Chris S

1 reviews | Active since Jul 2016

26 Apr 2022, 17:18

Wrong credit check

Tried to apply for a new Vodacom contract and got declined due to a low credit score, however, my credit score is in good order and no one can tell me how to go about getting it rectified.

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Replies (4)
Vodacom
Vodacom's reply27 Apr 2022, 07:18
Official
 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply27 Apr 2022, 09:59
Official
 Dear Chris Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  We have sent your query to the relevant team to assist further.
Feedback will be provided soonest. Regards  Consumer Website Team 

Best regards,

CS
Chris S's update29 Apr 2022, 11:26
Reviewer Update
Thank you I have checked my experian account and my score is 636 so I don't understand why I am getting denied
Vodacom
Vodacom's reply29 Apr 2022, 14:16
Official
Dear Chris Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. We have sent your query to the relevant department and the feedback that we have received is that the application was declined again. 
We do apologise for the inconvenience this has caused. Regards Consumer Website Team

Best regards,